• Participants Can Obtain Hardrocks Casinos Cash By Following Detailed Instructions For The Postcard Submission, Ensuring Accuracy And Adherence To Guidelines.
• The Process For Obtaining Hardrocks Casinos Cash Via Postcard Includes Specific Requirements For Submission, Including Handwriting And Location Verification.
• Hardrocks Casinos Reserves The Right To Reject Postcards From Excluded Territories Or Those Not Meeting Submission Criteria.

8.4 Hardrocks Casinos Cash Balance:

Participants' Hardrocks Casinos Cash Balance Will Be Displayed In Their Customer Account On The Website.

9. Games

9.1 Participation Rules:

Active Customer Accounts And Adherence To These Terms & Conditions Are Required For Game Participation.

9.2 Void Games:

Hardrocks Casinos Reserves The Right To Declare Void Any Game Deemed Erroneous Or Impacted By Technical Errors.

9.3 Final Decision:

In Cases Of Discrepancy Between User Devices And The Hardrocks Casinos Server, The Server's Result Will Be Considered Official.

10. Standard Play

10.1 Gold Coins Play:

Standard Play Is Exclusively For Gold Coins And Only Results In Winning Gold Coins.

10.2 Non-Monetary Wins:

Monetary Wins Or Prizes Are Not Attainable Through Standard Play.

11. Participating In Promotions And Sweepstakes

11.1. Eligibility And Hardrocks Casinos Usage

A) To Engage In Promotional Play Or Sweepstakes, Hardrocks Casinos Cash Is Mandatory.

B) Participants Are Responsible For Confirming The Legality Of Participation In Sweepstakes Within Their Residing Jurisdiction.

11.2. Hardrocks Casinos Cash Usage

A) Different Games Within Hardrocks Casinos Require Varying Amounts Of Hardrocks Casinos Cash For Participation. These Amounts Are Clearly Specified For Each Game.

B) Only Games Played With Hardrocks Casinos Cash Offer Opportunities To Redeem Prizes, Which Are Indicated By Clicking The "Redeem" Button On The Platform.

11.3. Administrative Decisions

A) Decisions Made By Hardrocks Casinos Concerning Sweepstakes Administration, Game Operation, And Winnings Are Deemed Final And Binding.

12. Promotions

12.1. General Terms

A) All Promotions, Including Promotional Play Games And Contests, Abide By These Terms And Conditions.

B) In The Event Of Any Conflict Between These Terms And Conditions And Promotion-Specific Terms, The Latter Prevail.

C) Hardrocks Casinos Reserves The Right To Modify Or Withdraw Promotions Without Prior Notice.

12.2. Promotion Misuse

A) Hardrocks Casinos May Withhold, Deny, Or Cancel Any Advantage Or Prize If A Registered Customer Is Found To Exploit Promotions Or Engage In Fraudulent Conduct.

B) By Participating In Promotions, You Grant Hardrocks Casinos A License To Use Any Posted Or Published Content For Promotional Purposes.

13. Prize Redemption

13.1. Overview Of Prizes

A) Prizes Are Exclusively Accessible Through Promotional Play / Sweepstakes And Cannot Be Won Via Standard Play.

B) Only Hardrocks Casinos Cash Is Eligible For Prize Redemption.

C) All Participants, Except For Hardrocks Casinos Cash Won Through Promotional Play, Must Play Their Hardrocks Casinos Cash Three Times Before Becoming Eligible For Redemption.

D) Hardrocks Casinos Reserves The Right To Adjust Prize Win Rates And Odds At Any Time. Participants Should Check Rates Before Participating.

13.2. Types Of Redeemable Prizes

A) Prizes Eligible For Redemption, Specified On The Website, May Include Gift Cards, Cryptocurrencies, And Merchandise.

14. Verification

14.1. Verification Process

A) Hardrocks Casinos May Conduct Identification And Verification Checks As Required By Law Or To Prevent Financial Crimes.

B) Pending Redemption Requests Will Remain So Until Verification Completion. Non-Compliance May Result In Account Restrictions.

14.2. External Verification

Hardrocks Casinos May Use Third-Party Service Providers For External Identification And Verification Checks.

15. Responsible Gameplay

15.1. Policy

A) Hardrocks Casinos Encourages Responsible Social Gameplay And Provides Features For Account Management.

B) Hardrocks Casinos Supports Responsible Gameplay But Holds No Liability If Attempts Are Made To Bypass Established Measures.

15.2. Self-Exclusion

Customers Can Request Time-Outs Or Self-Exclusion From Games According To The Specified Procedure.

16. Fraudulent Conduct

16.1. Prohibited Actions

Outlined Prohibitions On Various Activities Like Hacking, Cheating, Money Laundering, Or Facilitating Fraudulent Behavior.

16.2. Compliance

Customers Must Not Engage In Unlawful Or Fraudulent Activities. Hardrocks Casinos Monitors Transactions To Prevent Money Laundering.

16.3. Consequences Of Suspected Fraud

Actions Taken By Hardrocks Casinos Upon Suspicion Of Fraudulent, Unlawful, Or Improper Activity, Including Deactivation And Passing Information To Authorities.

17. Intellectual Property

17.1. Ownership

Hardrocks Casinos-Owned Software, Graphics, And Content Are Protected By Copyright Laws For Personal, Recreational Use In Accordance With These Terms And Conditions.

17.2. Content Ownership

Acknowledgment That Hardrocks Casinos Owns Intellectual Property In Relation To Any Posted Content.

17.3. Licensing

Customers Grant Hardrocks Casinos A License To Use Any Posted Content For Promotional Purposes.

18. Third-Party Links And Games

18.1. Third-Party Websites

Hardrocks Casinos Is Not Responsible For Third-Party Websites And Their Content, And Links To Unauthorized Sites Offering Gold Coins Or Hardrocks Casinos Cash Are Prohibited.

18.2. Links Policy

Clarification That Links To Third-Party Sites Do Not Imply Endorsement Or Sponsorship By Hardrocks Casinos.

19. Service Disruptions And Modifications

19.1. No Warranties

A) The Platform Is Offered On An "As Is" Basis Without Any Warranties, Whether Express Or Implied, Concerning Quality, Fitness For Purpose, Completeness, Or Accuracy Of The Platform, Including Games And Content.

B) We Do Not Guarantee Continuous, Uninterrupted, Timely, Or Error-Free Access To The Platform, Your Account(S), Or The Games.

19.2. Malfunctions And Liability

A) Hardrocks Casinos Bears No Responsibility For Server Disruptions, Downtime, Lagging, Or Any Disturbances Affecting Gameplay.

B) We Disclaim Liability For Damages Or Losses Associated With Platform Usage, Including Delays, Data Loss, Or Misuse Of The Platform.

C) In The Case Of System Malfunctions, Ongoing Game Plays Are Void. If A Game Fails Due To System Errors, We'll Make Reasonable Efforts To Reinstate The Played Gold Coins Or Hardrocks Casinos Cash To Your Customer Account.

D) We Reserve The Right To Rectify Mistakes By Adjusting Customer Balances And Account Details Caused By System Errors Or Bugs.

19.3. Platform Alterations

A) Hardrocks Casinos Reserves The Right To Modify, Suspend, Add, Or Remove Content From The Platform Without Notice.

B) We Are Not Liable For Any Loss Incurred Due To Changes Or Suspensions Of The Platform Or Any Game, And You Relinquish Any Claims Against Hardrocks Casinos In This Regard.

19.4. Temporary Suspension

We May Temporarily Suspend The Entire Platform Or Parts Thereof At Our Discretion. We Aim To Notify Users Of Such Suspensions If Reasonably Practicable And Restore The Platform Promptly After Any Temporary Suspension.

19.5. Virus Protection

While We Take Precautions Against Viruses, We Do Not Guarantee A Virus-Free Platform. Users Are Responsible For Safeguarding Their Systems And Reinstating Lost Data Or Programs Due To Viruses.

20. Privacy Policy

20.1. Data Protection

Hardrocks Casinos Is Committed To Respecting Privacy And Complying With All Relevant Data Protection Laws.

20.2. Privacy Policy Acceptance

Our Privacy Policy Forms Part Of These Terms And Conditions And Is Mandatory For Account Registration.

20.3. Marketing Communications

By Accepting These Terms And Conditions, You Consent To Receiving Marketing Communications From Hardrocks Casinos Via Email Or Notifications. You Can Opt-Out At Any Time By Contacting Customer Support At Support@Hardrocks Casinos.com.

21. Live Chat Services

21.1. Service Usage

A) The Live Chat Service Is Intended For Customer Support And Social Interaction Purposes Only. Its Use For Illegal Activities Is Prohibited.

B) Users Must Exercise Caution And Comply With Guidelines While Using The Live Chat Service.

21.2. Prohibited Behavior

A) Spamming, Harassment, Or Offensive Behavior Is Strictly Prohibited.

B) Users Must Not Engage In Behavior That Violates The Rights Of Others Or Breaches The Law.

21.3. Content Submission

A) Submission Of Fraudulent, Unlawful, Or Offensive Material Is Prohibited.

B) Distribution Of Solicitation, Malicious Code, Or Harmful Content Through Live Chat Is Not Permitted.

21.4. Monitoring And Enforcement

Hardrocks Casinos Reserves The Right To Monitor And Enforce Guidelines For Content Submitted Via Live Chat, With The Option To Ban Users For Breaches.

21.5. Liability And Indemnification

Users Agree Not To Hold Hardrocks Casinos Liable For Damages Arising From Live Chat Usage. Users Are Liable For Any Inappropriate Conduct.

21.6. Collusion Prevention

Users Must Not Collude Through The Live Chat Service. Reporting Suspicious Behavior Is Encouraged.

21.7. Use Of The Live Chat Service For Distributing, Promoting, Or Publishing Materials Soliciting Funds, Advertising, Goods, Or Services From Other Forums Is Prohibited.

21.8. Utilizing The Live Chat Service To Distribute Malicious Code Or Engage In Activities That Might Harm The Platform Or Other Customers' Systems Is Strictly Prohibited.

21.9. We Retain The Right To Monitor All Content Submitted Through The Live Chat Service, Ensuring Adherence To Our Content Guidelines That May Undergo Periodic Changes.

21.10. Violating Live Chat Service Provisions May Result In A Ban From Specific Or All Live Chat Services, And/Or The Suspension Or Deactivation Of Your Customer Account. In Case Of Deactivation, We Reserve The Right To Cancel Or Decline Any Prize Redemption.

21.11. Any Misuse Or Abuse Of The Live Chat Service May Lead To Its Removal From The Platform At Our Discretion.

21.12. Hardrocks Casinos Holds No Liability For Damages Arising From The Use Of The Live Chat Service.

21.13. You Agree To Indemnify Us Against Any Damages Resulting From Illegal, Unlawful, Or Inappropriate Conduct, Including Violations Of Clause 21 Or Other Live Chat Service Rules On The Platform.

21.14. Collaborative Efforts Through The Live Chat Service Are Prohibited. Customers Are Encouraged To Report Any Suspicious Behavior To Customer Support Using The Provided Form.

21.15. Suspension Or Termination Of Live Chat Service

A) Hardrocks Casinos Reserves The Right To Suspend Or Terminate The Live Chat Service At Any Time, Without Prior Notice, At Its Sole Discretion.

B) Hardrocks Casinos Reserves The Right To Restrict Access To The Live Chat Service For Any Individual Or Group Of Individuals.

21.16. User Conduct In Live Chat

A) By Engaging In The Live Chat Service, Users Agree Not To Misrepresent Their Identity Or Affiliation With Hardrocks Casinos.

B) Users Must Not Engage In Any Conduct That Disrupts Or Impedes The Live Chat Experience For Other Users.

21.17. Disclaimer

A) Hardrocks Casinos Does Not Assume Any Responsibility Or Liability For The Accuracy Or Reliability Of Any Information Shared In The Live Chat Service.

B) Information Shared In Live Chat Does Not Represent Official Statements Or Endorsements By Hardrocks Casinos Unless Expressly Stated As Such.

21.18. Intellectual Property In Live Chat

A) Users Retain Ownership Of The Content They Share In Live Chat, Granting Hardrocks Casinos A License To Use, Reproduce, And Distribute Such Content Within The Live Chat Service.

B) Hardrocks Casinos May Remove Any Content In Live Chat That Violates These Terms And Conditions Or Infringes Upon Any Third-Party Rights.

21.19. Liability Limitations

A) Hardrocks Casinos Disclaims All Liability For Any Damages Or Losses Incurred Due To The Use Or Inability To Use The Live Chat Service.

B) Users Engaging In Live Chat Do So At Their Own Risk, Understanding That Hardrocks Casinos Is Not Liable For Any Direct Or Indirect Consequences Resulting From Live Chat Interactions.

21.20. Compliance With Terms

A) Failure To Comply With These Live Chat Service Terms May Result In The Termination Of Your Access To Live Chat Or Suspension Of Your Customer Account Without Prior Notice.

21.21. Changes To Live Chat Service

A) Hardrocks Casinos Reserves The Right To Modify, Suspend, Or Discontinue Any Aspect Of The Live Chat Service At Any Time, With Or Without Notice.

22. Complaints And Customer Support

22.1. Correspondence, Including Inquiries Or Complaints, Can Be Directed To Support@Hardrocks Casinos.com.

22.2. For Privacy Protection, All Email Communications Between You And Hardrocks Casinos Should Utilize The Email Address Registered On Your Customer Account. Failure To Do So Might Result In Delayed Responses.

22.3. Any Written Communication With Hardrocks Casinos, Including A Complaint, Must Include:

A) Your Username.

B) Your First And Last Name, As Registered On Your Customer Account.

C) A Detailed Explanation Of The Complaint/Claim.

D) Specific Dates And Times Related To The Complaint/Claim (If Applicable).

22.4. Failure To Provide The Information Outlined Above In A Written Communication May Delay Our Ability To Identify And Respond Promptly.

22.5. Hardrocks Casinos Aims To Respond To Correspondence Within 10 Days Of Receipt.

23. Deactivation/Suspension Of Account

23.1. Hardrocks Casinos Reserves The Right, At Its Discretion, To Deactivate Or Suspend Your Customer Account If:

A) You Breach Or Aid In Breaching Any Provision Of These Terms.

B) You Hold Multiple Customer Accounts On The Platform.

C) The Registered Name On Your Account Doesn't Match The Name On Your Payment Medium Used For Transactions.

D) Your Communication Consists Of Offensive Behavior Or Harassment.

E) Your Account Is Deemed Inactive.

F) You Provide Incorrect Or Misleading Information.

G) Your Identity Or Source Of Funds Cannot Be Verified.

H) You Attempt To Use The Account Through Masking Or False Information.

I) You Are Below The Minimum Legal Age Required In Your Jurisdiction.

J) Participation From An Illegal Jurisdiction.

K) Allowing Someone Else To Use Your Account.

L) Coordinated Play With Other Customers Or Entities.

M) Involvement In Fraudulent Activities.

N) Chargebacks Or Disputes Via Your Payment Medium.

O) Failure In Due Diligence Procedures.

P) Usage Of Unfair Advantage Systems.

23.2. Hardrocks Casinos Reserves The Right To Suspend Accounts To Protect The Platform Or Customers.

23.3. If Your Account Is Deactivated Or Suspended Under Clause 23.1, You'll Be Liable For Any Resulting Claims, Losses, Liabilities, Etc., And You Agree To Indemnify Hardrocks Casinos.

23.4. In Cases Described In Clause 23.1, If Suspected, Hardrocks Casinos May Withhold Balances Or Recover Prizes, Credits, Or Cash Associated With Such Activities. Details May Be Shared With Relevant Authorities.

23.5. If Your Account Deactivation Results From Platform Closure, Efforts Will Be Made To Enable Redemption Of Existing Prizes, But Your Rights To Use Any Credits Or Cash Will Cease.

23.6. Rights Mentioned In Clause 23 Do Not Affect Other Rights Outlined In These Terms.

24. Indemnity And Limitation Of Liability

24.1. Indemnity: By Agreeing To These Terms, You Agree To Indemnify And Hold Harmless Hardrocks Casinos And Its Affiliates From Any Claims, Liabilities, Damages, And Expenses Arising From:

A) Your Use Of The Platform.

B) Breach Of These Terms.

C) Violation Of Laws Or Rights Of Others.

D) Use Or Acceptance Of Prizes Or Credits.

24.2. Limitation Of Liability:

Under Applicable Law, We Are Not Liable For Indirect, Incidental, Or Special Damages. Our Liability Is Limited To The Amounts Paid By You In The Preceding 30 Days.

24.3. Negligence And Willful Misconduct:

We Aren't Liable For Death Or Injury Caused By Gross Negligence Or Willful Misconduct.

24.4. Survival:

This clause survives termination of the terms.

25. Hardrocks Casinos Not A Financial Institution

25.1. No Interest Is Accrued On Outstanding Prizes, And Hardrocks Casinos Isn't A Financial Institution.

25.2. We Do Not Provide Tax Or Legal Advice. Seek Appropriate Advisors For Such Matters.

26. Dispute Resolution And Agreement To Arbitrate

26.1. Any Disputes Between You And Hardrocks Casinos, Including Those Related To These Terms, Will Be Resolved Through Arbitration Administered By [Arbitration Service] In Accordance With Their Rules.

26.2. Prior To Initiating Arbitration, You Agree To Notify Hardrocks Casinos In Writing About The Nature Of The Concern Or Dispute And Attempt To Resolve It In Good Faith.

26.3. Both Parties Agree To Arbitration As The Sole Means Of Dispute Resolution And Waive The Right To A Court Trial Or Jury.

26.4. Arbitration Shall Proceed Individually, And No Collective Actions Are Permitted Unless Agreed Upon By Both Parties.

26.5. Both You And Hardrocks Casinos Waive The Right To Participate In Any Collective Action.

26.6. In The Event Of Any Clause Within This Section Being Deemed Invalid Or Unenforceable, The Remaining Terms Shall Prevail.

27. Other

27.1. Entire Agreement:

These Terms Constitute The Entire Agreement Between You And Hardrocks Casinos Regarding Your Use Of The Platform, Superseding All Prior Communications.

27.2. Amendments:

Hardrocks Casinos Reserves The Right To Amend These Terms, Effective Immediately Upon Publication On The Platform.

27.3. Tax:

You Are Solely Responsible For Any Taxes Related To Collected Or Redeemed Prizes.

27.4. Force Majeure:

Hardrocks Casinos Is Not Liable For Failure To Perform Due To Events Beyond Its Control.

27.5. No Agency:

These Terms Do Not Create Any Agency Or Joint Enterprise Between You And Hardrocks Casinos.

27.6. Severability: 

If any term is deemed invalid, the remaining terms remain enforceable.

27.7. Explanation of Terms: 

For any clarifications, contact Customer Support. These terms supersede email or chat communications.

27.8. Assignment: 

These terms are not transferable without prior written consent.

27.9. Business Transfers: 

In certain events, your account data may be transferred to new entities. You'll be notified via email or the platform.

27.10. Language: 

In case of discrepancy between versions, the English version prevails.

28. GOVERNING LAW

28.1. The terms, platform usage, and our relationship are governed by the laws of Costa Rica, excluding conflict of law principles.

28.2. Disputes will be submitted exclusively to the courts in Costa Rica, with consent from both parties.

These terms and conditions are subject to change, and the latest version available on the platform prevails.